Privacy Policy

Last updated August 1, 2020

SCOPE

This Privacy Policy describes how Arden Equipment Inc., its affiliates and some of its third-party service providers treat the personal information of the visitors of our website (the “Site”). This site is intended for residents of the United States only. If you are visiting our Site from another country, please note that this Site is subject to U.S. laws, which may not provide the same level of personal data protections as the protection provided of your own country.

In this Privacy Policy, when we say “Arden” or “we”, we mean us, Arden Equipment Inc, our affiliates, and relevant third-party service providers. By using the Site, you agree to the terms of this Privacy Policy.

TYPES OF INFORMATION WE COLLECT

Arden collects information from you and about you. For example, we may collect:

Identifying Information such as your name, mailing address, email address, postal address and telephone number, including your mobile phone number.
Payment Information such as your credit card number and billing address.
Information You Post in a public space on our site.
Social Media Information you post on our social media pages. We may also collect your social media profile information.
Information You Submit. We may collect information you submit in connection with creating an account, inquiring about a product, placing an order or making a purchase, including bank account numbers or other financial information.
Device Information, such as the type of device you use to access our Site. It may also include your device identification number, IP address or mobile operating system.
Commercial Information. For example, we may collect information about the products you may be interested in, inquire about, purchase, or consider, as well as other purchasing or consuming histories or tendencies.
Internet or other Network Activity Information. For example, we may collect information related to your browsing history, search history and other information regarding your interactions with our Site or advertisements.
Other Information. If you use our Site, we may collect information about the browser you are using. We may look at what website you came from, or what website you visit when you leave us.

HOW WE COLLECT YOUR INFORMATION

Arden collects information in different ways.

Directly From You. For example, when you:

Make a purchase on our Site.
Make a return or exchange.
Create a personalized shopping account.
Track an order online.
Sign up to receive newsletters, promotional emails or text messages (such as new product releases or new offers).
Provide your contact information to our customer service representative.
Submit a request to our customer service team.
Participate in one of our promotional sweepstakes, contests, surveys or focus groups.
Interact with Arden’s social media pages.

Passively. For example, when you:

Visit and navigate this Site on any device.
Click on sponsored links or third-party advertisements.
Receive or interact with Arden communications and websites that may contain cookies or pixels.

From Third Parties. We may receive information about you from other sources. For example, this may include receiving information from:

Our business partners, including online advertising networks and companies that co-sponsor our promotions.
Social media websites, such as LinkedIn, Facebook, Twitter, YouTube, Pinterest and Instagram.
Companies that provide information to supplement what we already know about you, including data brokers.

HOW WE USE YOUR INFORMATION

For Business Purposes:

To Promote, Present and Sell Our Products. This could include fulfilling your requests for information, fulfilling orders for products. It could also include processing purchases or return transactions.
To Improve Our Products. We may use your information to make our Site better. We may also use your information to customize your experience with us.
To Understand Your Interests. For example, we may use your information to better understand what products interest you based on information we collect about you.
To Communicate With You. We may communicate with you about your account or our relationship. We may also contact you about this Privacy Policy or our Website Terms of Use.
To Provide You Information about New products and Special offers that may interest you. We may use your information to serve you ads about products and offers.
For Security Purposes. This could include protecting our company, you, our customers, dealers, distributors and our Site.
To Respond to Your Requests or Questions. This may include responding to your requests for information or feedback.

For Other Purposes:

As Otherwise Permitted By Law or As We May Notify You.

HOW WE SHARE YOUR INFORMATION

We may share your information in the following ways:

We may share your information with our affiliates.
With Our Service Providers. We may share your information with third parties who perform services on our behalf. For example, this may include website host, payment processors, or companies that send emails on our behalf.
With Any Successors to All or Part of Our Business. For example, if Arden merges with, acquires or is acquired by another business entity. This may include an asset sale, corporate reorganization or other change of control.
To Comply With the Law or To Protect Ourselves. For example, this could include responding to a court order or subpoena. It could also include sharing information if a government agency or investigatory body requests. We may share information when we are investigating a potential fraud.
For Other Reasons We May Describe to You from time to time.

CHILDREN UNDER 16

Our Site where this Privacy Policy is located is meant for adults over the age of 18. We do not knowingly collect personally identifiable data from persons under the age of 16, and strive to comply with the provisions of COPPA (The Children’s Online Privacy Protection Act). Parents, you can learn more about how to protect children's privacy on-line here to view the FTC's guide to protecting your child's privacy online. If you are a parent or legal guardian and think your child under 16 has provided us with information, please contact us at contact@arden-equipment.com. You can also write to us at the address listed at the end of this website Policy. Please mark your inquiries “COPPA Information Request.”

SECURITY

The Internet is not 100% secure. We cannot promise that your use of our Site will be completely safe. We encourage you to use caution when using the Internet. We use reasonable means to safeguard personal information under our control. A user name and a password may be needed to access certain areas of our Site. It is your responsibility to protect your user name and password.

STORAGE OF INFORMATION

Information we collect may be stored in the United States or in Europe. If you live outside of the United States, you understand and agree that we may transfer your personal information to the United States and to Europe. This site is subject to U.S. laws, which may not provide the same level of personal data protections as the protection provided of your own country

THIRD-PARTY LINKS

Our Site may contain links to other third-party websites that are not governed by this Privacy Policy. If you click on a link to a third-party site, you will be taken to a website we do not control. We are not responsible for the privacy practices used by third-party websites. We suggest that you read the privacy policies of those websites carefully. We are not responsible for these third-party websites.

HOW TO CONTACT US

If you have any questions, comments or concerns with respect to our privacy practices or this Privacy Policy, please feel free to contact us. You can reach us at contact@arden-equipment.com.

CHOICES REGARDING YOUR INFORMATION

You have certain choices about how we use your information.

Email:

Use the unsubscribe link on any Arden promotional emails.
Use this link to unsubscribe from all future promotional emails: unsubscribe@arden-equipment.com

Text Messages & Mobile Coupons: follow the opt-out instructions provided in our text message or mobile coupon.

Cookies & Similar Technologies:

Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies. Some browsers have “do not track” features that allow you to tell a website not to track you. If you block cookies, certain features on our Site may not work. If you block or reject cookies, not all of the tracking described here will stop. Certain options you select are browser and device specific.

CHANGES TO THIS POLICY

From time to time, we may change our Privacy Policy. We will notify you of any material changes to our Policy as required by law. We will also post an updated copy on our Site. Please check our Site periodically for updates.